Betting Rules

1. General betting principles

Lucky Dreams Casino provides online gambling content subject to the terms, conditions and legal requirements that apply to the service. These Betting Rules are written in general terms because individual games, betting markets and promotions may have additional rules. The specific rules displayed with a game or wager will apply where they provide more detail or deal with a particular situation.

You are responsible for reading the information presented before placing a wager. This may include the available stake options, odds or paytable, game instructions, settlement method, applicable limits, promotional conditions and any restrictions. If you do not understand a rule, do not place the wager until you have obtained sufficient information to make an informed decision.

You must use the service only where online gambling is lawful for you. Players in Australia should consider the laws that apply in their state or territory and should not use the service if doing so would breach an applicable law. You must also meet any minimum age requirement and other eligibility requirements stated on the website. Lucky Dreams Casino may restrict access where required by law, regulation, risk controls or its operating procedures.

• Only one personal account should be used by each player unless the website expressly permits otherwise.
• Account information must be accurate, current and kept secure.
• You must not allow another person to use your account or payment method.
• You must not place wagers on behalf of another person or use the service for unlawful purposes.
• You should check each wager carefully before confirming it.
• Wagers should be treated as entertainment and not as a way to earn income or recover losses.

2. Accounts, deposits and placing wagers

To use betting features, you may need to create and maintain an account. Registration information must be complete and truthful. You may be asked to verify your identity, age, location, source of funds or other information before access is provided, a wager is accepted or a withdrawal is processed. Any requested checks should be completed promptly and honestly.

You are responsible for all activity carried out through your account, subject to any applicable law or security investigation. Keep your login details confidential and tell the operator as soon as possible if you believe that your account has been accessed without permission. The operator may suspend or restrict an account while it investigates suspected unauthorised access, fraud, misuse or a breach of these rules.

When a wager is accepted

A wager is generally treated as placed only when it has been submitted through the website and recorded by the relevant betting system. A request or partially completed transaction is not necessarily an accepted wager. The confirmation shown in your account or on screen is the best way to check whether a wager has been recorded. You should retain any available reference or transaction information.

The operator may refuse, cancel, void or limit a wager where this is permitted by the applicable rules. Examples may include a technical error, an obvious display or pricing error, a duplicated transaction, suspected fraud, an account restriction, a failure of required checks, or a market or game being unavailable. If a wager is affected, it will be handled under the relevant game rules and Website Terms and Conditions.

Checking your wager

1. Confirm that you have selected the intended game, market, bet type or number combination.
2. Check the stake, displayed odds or paytable and any possible return before submission.
3. Review any special conditions, including minimum or maximum stakes and promotional requirements.
4. Submit the wager only when the information is correct.
5. Check your account history or confirmation screen to make sure the wager was recorded.

A wager should not be placed if you are unsure whether a previous request was successful. Check the account history first. Repeated submissions could create more than one wager, where the system accepts each request.

3. Game rules, outcomes and settlement

Each game or betting product has its own rules. These rules may explain how a round starts and ends, how a result is generated, how a winning combination is determined, how a sporting or other event is settled, and how cancelled or interrupted play is treated. The game information available on the website forms part of the rules for that product.

Casino games

For casino games, the outcome is determined by the game system and the rules displayed for that game. Paytables, winning combinations, bonus features and special symbols may differ between games. A result is not changed because a previous round produced a particular outcome, because a player has experienced a losing streak, or because a particular result is considered due. Past results do not predict future results.

Where a random number generator or similar system is used, each eligible game outcome is determined in accordance with the design and rules of that game. You must wait for the game to complete and should not refresh, close or otherwise interfere with the session while a round is being processed. If a technical interruption occurs, the operator may use transaction records and system information to determine the status of the round.

Event and market betting

Where event-based betting is offered, the relevant market rules will explain the event, selection, result source and settlement method. A market may be suspended, changed, postponed or cancelled. Settlement may depend on the official result or another clearly stated result source. If an event does not take place, is abandoned, or does not meet the conditions of the market, the relevant market rules will determine whether the wager is void, resettled or otherwise handled.

Results, errors and corrections

Results and balances are recorded using the operator's transaction and game systems. If an obvious technical, administrative or display error affects a wager, the operator may correct the error and settle the wager according to the result and rules that should have applied. A payment or credit made in error does not necessarily create an entitlement to keep the amount. Where appropriate, an incorrect credit may be removed or recovered in accordance with the applicable terms.

If a result, balance or settlement appears incorrect, review the relevant game rules and account history and raise the matter through the available support channel without delay. Providing the date, game, wager details and any available reference will help the matter to be reviewed. Do not attempt to exploit a suspected error or system vulnerability.

Returns and account balances

Any return from a winning wager is calculated in accordance with the displayed odds, paytable or applicable game rules. A displayed balance is not necessarily available for withdrawal if it is subject to verification, wagering conditions, a transaction review, a promotional term or another restriction that has been disclosed to you. The rules for a particular promotion apply separately and should be read before participation.

4. Responsible play, security and rule changes

Gambling involves financial risk. You should only wager money that you can afford to lose and should set a personal budget before you begin. Do not gamble to pay bills, solve financial problems, manage stress or recover previous losses. Take regular breaks and stop playing if gambling is no longer enjoyable or is affecting your work, relationships, finances or wellbeing.

• Set a deposit, loss or session budget before playing.
• Keep track of the time and money you spend.
• Avoid gambling when affected by alcohol, medication, fatigue or strong emotions.
• Never borrow money or sell possessions to fund gambling.
• Do not chase losses by increasing stakes or playing for longer.
• Use available account controls, breaks, deposit limits or exclusion options where needed.
• Seek support from an appropriate gambling help service if gambling is causing concern.

For security, anti-fraud and safer gambling reasons, Lucky Dreams Casino may monitor account activity and may ask questions or request documents. Accounts, wagers or transactions may be reviewed where activity appears unusual, inconsistent with the account information, linked to another account, or contrary to these rules. Restrictions may be applied while a review is in progress.

These Betting Rules may be updated from time to time to reflect changes to the service, games, legal requirements, security controls or responsible gambling practices. The current version will apply to future use from the time it is made available, unless a different effective date is stated. Rules that were shown when a wager was accepted will generally be used to assess that wager, subject to any correction required by law or an applicable investigation.

If there is an inconsistency between these general Betting Rules and a specific game rule, the specific game rule will normally apply to that game. If there is an inconsistency with the Website Terms and Conditions, the document that expressly governs the relevant issue will apply. Nothing in these rules removes or limits any consumer right that cannot lawfully be excluded or limited in Australia.