Privacy Policy

About this Privacy Policy

Lucky Dreams Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy is written for players in Australia and describes the types of information an online casino site may collect, the reasons it may be used, and the circumstances in which it may be shared.

Personal information means information that identifies a person, or information that can reasonably be connected with a particular person. The information handled will depend on how a player uses the website and which services are available. Some information may be required before an account can be opened or certain services can be used. If requested information is not provided, account access or particular functions may not be available.

This policy should be read together with the website terms and any notices shown when information is collected. Different notices may provide additional detail for a particular promotion, form, payment process or verification activity. If this policy is updated, the latest version published on the website will apply from the date it is made available.

Information handled fairly

Lucky Dreams Casino seeks to collect information that is reasonably connected with operating an online gambling service. Information is not intended to be collected for purposes unrelated to the service. Players should provide accurate and current details, and should not submit another person’s personal information unless they are authorised to do so.

Information that may be collected and why

The categories below describe information that an online casino site typically handles. Not every category will apply to every player, and the information collected may vary depending on account activity, payment methods, security checks and interactions with the website.

• Account details, such as a player’s name, date of birth, username, password, contact details, country of residence and account preferences. This information is used to create and administer an account, communicate with the player and provide requested services.
• Identity and verification information, which may include identity documents, proof of age, address information or other details needed to confirm that an account belongs to the person using it. These checks help support account security, responsible operation and anti-fraud processes.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances and related activity. These records help process transactions, resolve payment questions, maintain accurate account records and identify unusual or unauthorised activity.
• Gaming and service activity, such as login history, account settings, requests, interactions with customer support and information about how services are used. This may be used to operate the account, investigate issues, improve the website and maintain safer account processes.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, approximate location information and connection details. This information may assist with security, troubleshooting, performance and the proper display of the website.
• Cookie and similar technology information, including preferences, session information and activity connected with the website. This is used to keep the website working, remember selected settings, understand general website use and support relevant communications where permitted.
• Communications and feedback, including messages sent to support, information provided through forms and responses to service enquiries. This information is used to answer questions, investigate complaints, provide assistance and keep a record of important account interactions.

Main purposes for using information

Personal information may be used to run and maintain a player account, provide access to requested features, process payments, complete identity and age checks, support anti-fraud and account security measures, and respond to questions or complaints. It may also be used to monitor technical performance, prevent misuse, understand general service trends and improve the website.

Information may be used to meet legal and regulatory obligations that apply to the operation of an online gambling service. It may also be used to enforce website terms, protect the rights and safety of players and service providers, investigate suspected fraud or unlawful activity, and maintain appropriate business and financial records.

Sharing, security and retention

Personal information may be shared with carefully selected service providers where this is reasonably necessary to operate the website. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, security monitoring or other technical functions. Service providers are expected to handle information only for authorised purposes and with appropriate safeguards.

Information may also be disclosed where this is necessary to comply with a legal obligation, respond to a lawful request, protect a person from harm, investigate suspected fraud or other misuse, enforce applicable terms, or protect the security and integrity of the website. Information may be shared with professional advisers or business service providers when required for legitimate operational purposes. It will not be disclosed more widely than reasonably necessary for the relevant purpose.

Keeping information secure

Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, staff or provider procedures and technical safeguards. No website, device or online transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and notify support if they believe an account has been accessed without permission.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, payment, security or account history records. When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or make it no longer identifiable.

Cookies and similar technologies

Cookies are small files or data elements placed on a device when a website is visited. Similar technologies may also be used to remember a session, recognise a device, store preferences, help keep an account secure and understand how the website is used. Some cookies are necessary for core website functions, while others may support performance, analytics, personalisation or communications.

Cookies may help keep a player signed in during a session, remember language or display choices, identify technical problems and provide information about general website traffic. They may also assist with preventing suspicious activity and improving the reliability of online services. Cookie information is considered together with other technical and account information where this is necessary for the relevant purpose.

Players can manage, block or delete cookies through the settings of their browser or device. The exact controls depend on the browser being used. Blocking some cookies may affect the availability, security or functionality of parts of the website. Browser settings may also allow players to receive a notice when a cookie is being placed.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights can include asking what information is held, requesting access to that information, asking for incorrect or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

Making a data request

To exercise data rights, including access, correction or deletion of personal information, or to withdraw consent to marketing, contact support@luckydreamscasino.win. Please explain the request clearly and include enough information to help identify the relevant account or records. For account security, reasonable steps may be taken to verify the identity of the person making a request before information is provided or changes are made.

A request to delete information may not result in immediate or complete deletion where records must be retained for a period required by law, where they are needed to resolve a dispute, or where another valid operational or security reason applies. In those circumstances, information may be retained only as necessary and handled in accordance with this policy. If deletion is not possible, an explanation may be provided where appropriate.

Marketing choices

Players can withdraw consent to marketing communications by contacting support@luckydreamscasino.win. Where an unsubscribe option is included in a marketing message, it may also be used to stop those communications. Choosing not to receive marketing will not normally affect essential service messages, account notices, security alerts, transaction updates or other communications needed to operate an account.

Players may also contact support@luckydreamscasino.win with a privacy question, concern or complaint about the handling of personal information. The request will be reviewed and handled as reasonably practicable. The website may ask for further details where needed to understand the concern, protect account security or respond accurately.