Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the Lucky Dreams Casino website, account services, games, promotions and related features. By visiting the website, registering an account or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or its services.

These terms should be read together with any additional rules displayed on the website, including game rules, promotion terms, privacy information, responsible gambling information and payment instructions. Where a specific promotion, game or service has separate terms, those terms will apply to that promotion, game or service. If there is an inconsistency, the specific terms will generally apply to the relevant activity to the extent of that inconsistency.

You are responsible for checking the current version of these terms before using the website. Lucky Dreams Casino may update, replace or amend these terms when reasonably required, including where services, laws, technology or operational requirements change. The updated version will apply from the time it is made available, unless a different effective date is stated. Continued use of the website after an update means that you accept the revised terms.

Eligibility and legal responsibility

You must be legally permitted to access online gambling services in the place where you are located. You are responsible for understanding and complying with all laws that apply to you, including laws concerning age, location, online gambling, payments, taxation and the use of internet services. Do not use the website if doing so would be unlawful or restricted where you are located.

• You must meet the applicable minimum legal age before opening or using an account.
• You must provide accurate information during registration and whenever your details are updated.
• You must not open or use an account on behalf of another person.
• You must not allow another person to access or use your account.
• You must not use the website if you are self-excluded, subject to a relevant restriction or otherwise unable to gamble safely.
• You must use the website only for lawful purposes and in accordance with these terms.

2. Account registration, verification and security

To use certain features, you may need to register a personal account. You may be asked to provide information such as your name, date of birth, residential details, contact information and payment information. All information must be complete, current and truthful. You must notify Lucky Dreams Casino if any information changes or becomes inaccurate.

Account registration does not guarantee that an account will be approved or remain available. Identity, age, location, payment method and other checks may be required before an account is opened, used or allowed to access particular services. You agree to provide reasonable assistance and documents when verification is requested. Information supplied for verification must belong to you and must not be altered, misleading or obtained improperly.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where that activity results from a security failure not caused by you. Use a strong password, do not share your credentials and avoid accessing your account on devices that are not secure. Tell Lucky Dreams Casino promptly if you suspect that your account has been accessed without permission, your password has been exposed or your personal information may have been compromised.

Only one personal account may be used unless otherwise expressly permitted. Duplicate, linked or otherwise improper accounts may be reviewed. If an account is closed, suspended or restricted, you must not create or use another account to avoid that action. Lucky Dreams Casino may suspend an account while checks are completed or where there are concerns about identity, security, compliance, responsible gambling or possible misuse.

Account closure and suspension

You may ask for your account to be closed at any time, subject to any outstanding checks or legal obligations. Lucky Dreams Casino may also suspend, restrict or close an account where it reasonably considers that these terms have been breached, information is inaccurate, activity is suspicious, a payment has been reversed, gambling may be unsafe or continued access is not appropriate. Where permitted, you may be informed of the general reason for an action, but some information may need to remain confidential.

3. Deposits, wagering and withdrawals

Funds must be deposited using a payment method that is held in your name or that you are authorised to use. You must not use a payment method belonging to another person without express permission and must not use funds obtained through unlawful activity. Payment providers may apply their own terms, processing rules or charges. Lucky Dreams Casino is not responsible for delays or costs imposed solely by a bank, card provider or other payment service.

You should only deposit money that you can afford to lose. A deposit is not a loan and must not be made using borrowed money where doing so would create financial difficulty. Before confirming a deposit, check the amount and payment details carefully. Deposits may be subject to security, identity, fraud and source-of-funds checks. A transaction may be declined, delayed, reversed or returned where required by law, a payment provider or internal controls.

Funds held in your account are intended for participation in the available services. You must not use the account as a bank account, payment facility or means of transferring money to another person. Any attempt to disguise the origin, destination or purpose of funds may lead to restrictions and further review.

Wagers are accepted only when confirmed by the website or relevant system. A transaction record displayed in your account may be used to determine the details of a deposit, wager or other account activity, subject to correction where there is an obvious error or technical issue. If a game or transaction is interrupted, the result may be reviewed using the available system records and applicable game rules.

Withdrawal requests may require identity, payment and account checks before they are processed. Funds may be returned to an appropriate verified payment method where possible. You are responsible for ensuring that your payment details are correct and that you have access to the selected method. If a withdrawal cannot be completed, you may be asked to provide alternative verified details or further information.

You remain responsible for any taxes, reporting obligations or other financial duties that apply to you. Lucky Dreams Casino may withhold, report or handle funds where required by law or by a competent authority. Nothing on the website should be treated as financial, legal or tax advice.

Errors and irregular transactions

If an obvious technical, pricing, settlement or account error occurs, Lucky Dreams Casino may correct the error and take reasonable steps to restore the position that would have existed without the error. If you receive funds or credit in error, you must notify us and must not withdraw, wager or otherwise use those funds. Where an incorrect payment has been made to you, the amount may be recovered from your account or by another lawful method.

4. Promotions and responsible gambling

Promotions, bonuses, rewards and promotional games may be offered from time to time. Each offer is subject to its own written terms, eligibility requirements, expiry conditions and any applicable game or wagering rules. You should read those terms before accepting or using an offer. If you do not meet the relevant conditions, a reward may not be available or may be removed in accordance with the applicable promotion terms.

Unless the relevant promotion terms say otherwise, offers are intended for one eligible person, household, account or payment method. Lucky Dreams Casino may limit, refuse, amend or withdraw an offer where it reasonably suspects misuse, multiple accounts, automated activity, collusion, fraud or a breach of the promotion terms. Promotional communications may be managed through the available account or communication preferences.

Gambling responsibly

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Results are based on chance, and past results do not predict future outcomes. Set a budget before you play, keep track of your time and spending, and never chase losses. Take a break if gambling stops being enjoyable or begins to affect your finances, work, relationships or wellbeing.

• Do not gamble with money needed for rent, bills, food or other essential expenses.
• Do not gamble when you are upset, under the influence of alcohol or drugs, or feeling pressured to win.
• Use available deposit, time, spend or account restriction tools where appropriate.
• Ask for help if you are finding it difficult to control your gambling.
• Contact the relevant Australian support or counselling service available in your state or territory if you need confidential assistance.
• If you request self-exclusion or account closure for responsible gambling reasons, do not attempt to open another account.

Responsible gambling tools and support options may be available through the website. These tools are designed to assist with control and are not a guarantee that gambling-related harm will be prevented. You are responsible for selecting and maintaining settings that reflect your circumstances. If you believe you may be at risk, stop gambling and seek independent support.

5. Acceptable use, privacy and service limitations

You must use the website fairly and must not interfere with its operation or attempt to gain an unfair advantage. Prohibited activity includes fraud, money laundering, identity misuse, collusion, cheating, manipulation of games, exploitation of vulnerabilities, use of malicious software, unauthorised data collection and the use of bots or automated systems where they are not permitted.

• Do not reverse engineer, copy, modify or disrupt the website, software or security features.
• Do not upload harmful code or content, or attempt to access another person's account.
• Do not use false, stolen or misleading information.
• Do not engage in abusive, threatening, discriminatory or unlawful conduct towards staff, service providers or other users.
• Do not use the website to facilitate criminal activity, conceal funds or breach another person's rights.
• Do not use technical methods to bypass geographic, account, age, self-exclusion or other access controls.

Personal information is handled in accordance with the applicable privacy information published on the website. By using the services, you acknowledge that information may need to be collected, checked, stored and disclosed to service providers, payment providers, verification providers or authorities where permitted or required by law. You should review the Privacy Policy to understand how personal information is managed and the choices that may be available to you.

The website and its services may be unavailable, interrupted or delayed because of maintenance, technical faults, telecommunications problems, third-party services, security incidents, events outside reasonable control or other operational reasons. Lucky Dreams Casino does not guarantee that the website will always be available, error-free, secure or suitable for every device. You are responsible for your internet connection, device and software.

To the extent permitted by law, Lucky Dreams Casino is not responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, misuse of the services, interruptions outside reasonable control or conduct of third parties. Nothing in these terms excludes, restricts or modifies any right, guarantee or protection that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Intellectual property and complaints

Website content, branding, software, designs, text, graphics and other materials are protected by intellectual property laws and may only be used for personal, non-commercial access to the services. You must not reproduce, distribute or commercially exploit that material without permission.

If you have a question, dispute or complaint about your account or the services, raise it through the support or contact method made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear explanation of the issue. You should retain copies of important account and payment records. The applicable law and dispute process may depend on the circumstances and your location.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with the other policies and specific conditions referred to on the website, form the basis of your use of Lucky Dreams Casino.